top of page

Position: Permanent Full Time Housing Support/ Case Management

Language Requirement: English essential.  French and other language considered strong asset

Reports to: Operations Manager

Start Date: November 15, 2024

Salary: $52,000 to $60, 0000 a year
 

Job Summary:

The Housing Support, Case Manager at Daybreak Housing provides one on one support, programs and services for individuals in accordance with the objectives set out by Daybreak Housing. The housing support/case manager works with residents (male, female, gender diverse folks) residing at Daybreak to ensure they receive a high level of service to support in housing retention, and to foster personal growth.

 

This position requires you to work at all Daybreak locations, in the community and in tenant apartments.  Access to a vehicle is required.

 

Areas of responsibilities for this position include but are not limited to, the following:

 

Resident Services

  • Collaborate as a contact and responds to inquiries for new residents before moving in/offering tours to potential residents.

  • Collaborate in preparing and finalizing the intake process, interviews, references and lease signing.

  • In collaboration with property manager prepare units for move in or exit.

  • Develop an individual care plan upon move in and update the care plan with the resident every six months or as required.

  • Complete a SPDAT on move in and every six months, or as required.

  • Input relevant interactions, client contact and goals into HIFIS.

  • Maintain consistent communication and develop positive relationships with the external collateral agencies, significant individuals, and other professionals involved with the residence.

  • Refer residents to appropriate support services at move in and in times of crisis.

  • In collaboration with the resident, develop and implement life skills programs to foster independence of resident and housing retention.

  • Facilitates regular house meetings, and ensure resident chores are being completed to an expected level of cleanliness

  • Monitor house functioning and respond to resident complaints, identify, negotiate and help resolve conflicts among residents.

  • Liaise with community supports (Social workers, Doctors, outreach workers, OW, ODSP etc.)

  • In collaboration with property manager, ensure cleanliness, health, safety, and good repair of residence and individual tenants’ units by carrying out basic household chores, emergency health and safety procedures and regular manual tasks as necessary.

  • In collaboration, assist with the organization and coordination of special events

  • Participate in community meetings or trainings as required.

  • Participate in an on-call emergency process on a rotational basis

  • Perform other duties as required

 

Administration and Reporting

  • Provide updated weekly, monthly and annual reports as required.

  • Ensure HIFIS case notes, care plans, and SPDAT are updated as required.

  • Ensure expenses and mileage are reported on in a timely manner.

  • Informs property manager of maintenance issues

 

Qualifications:

  • College Diploma or University Degree from a recognized post-secondary institution in a social service, social work or an equivalent field of study (such as Criminology, Gender Studies, Psychology, Sociology, Social Justice) 

  • Demonstrated experience working with individuals facing social, health, and economic barriers in a residential setting.

  • 1 year case management experience or 2 years' support worker experience in a residential setting.

 

Suitability

  • Proven understanding and sensitivity of homelessness, mental health, substance use disorder, and gender-based violence.

  • Ability to work as a team and independently.

  • Effective time management and ability to prioritize is essential.

  • Bilingualism (French and English) would be considered an asset.

  • Fluency in other languages considered an asset. 

  • Familiarity with rules and regulations pertaining to the social housing sector.

  • Proficiency in Microsoft365, SharePoint, and HIFIS

  • Updated police records check at the time of hire. (Level 3 vulnerable Sector)

  • Valid License and access to vehicle is required.

  • Participate in the on call/after hour service rotation provided by Daybreak to the residences.

 

Daybreak offers a competitive salary, with full benefits, leave options, and an Employee Assistance program.

 

If you are interested in this position, please forward your resume and cover letter to the attention of Alison, alison@daybreakhousing.org on or before October 28, 2024 at 4pm

 

Daybreak thanks all interested applicants, however only those under consideration will be contacted.

bottom of page